Tenant Handbook

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  1. Introduction
    1. Welcome
    2. About Shorenstein
  2. Forms
  3. Building Operations
    1. Building Management Office
    2. Building Hours and Access
    3. Holidays
    4. Insurance Requirements
    5. Moving Procedures
    6. Rental Remittance
  4. Building Services
    1. Conference Center
    2. Deliveries, Freight Elevator and Loading Dock
    3. Elevator Service
    4. HVAC
    5. Janitorial
    6. Mail Service
    7. Maintenance Requests
    8. Parking, EV Charging and Bicycle Parking
    9. Security
    10. Signage and Directory
    11. Telecom Providers
  5. Emergency Procedures
    1. Emergency Preparedness Resources and Training
    2. Emergency Contacts
    3. Biological, Chemical, Radiologic Event and Pandeminc
    4. Bomb Threat and Suspicious Device
    5. Civil Disturbance
    6. Elevator Malfunction
    7. Evacuation Purpose
    8. Fire and Life Safety Systems
    9. Flooding
    10. Homeland Security
    11. Medical Emergency
    12. Power Failure
    13. SafetyMax
    14. Severe Weather and Natural Disasters
    15. Threatening Person and Armed Intruder
    16. Toxic Hazards
  6. Rules and Regulations
    1. Rules and Regulations Overview
    2. Tenant Rules and Regulations
    3. Vendor Rules and Regulations
    4. Construction Standards
  7. Sustainability

HVAC

Denver City Center furnishes air conditioning and heating services during the normal hours of operation. Unless otherwise stated in your lease agreement, these hours are considered 7:00 a.m. to 6:00 p.m., Monday through Friday, and from 8:00 a.m. to 12 noon on Saturdays. Saturday daytime HVAC is available “on request” by 3:00 pm the Friday prior. 

 

Air conditioning and heating services during the evening, Saturday afternoons, Sundays and holidays are considered “after-hours air” and are provided at Tenant’s expense upon request only. After-hours air must be requested through the Angus Work Order system or through the Shorenstein Realty Services Management Office at 303 295 6200, Monday through Friday and no later than 3:00 p.m. on the evening required.

 

In an emergency, air may be requested after hours by calling 707 17th Street Security Desk at 303 295 0335 or for Johns Manville Plaza 303 292 3398. You must allow 90 minutes for a building engineer to program this emergency request, additional charges will apply. Plus any overtime labor cost.

 

Only licensed engineers are permitted to operate or control mechanical equipment. Security personnel are not permitted to operate equipment. If at any time during standard hours of operation, it is felt that suite temperatures require adjustment, please call the Shorenstein Realty Services management office for engineering assistance. There are no adjustments available after hours. Under no circumstances should a tenant attempt to regulate the thermostat.

 

The use of space heaters is also expressly prohibited by The City of Denver Fire Code.

 

After hours HVAC is available upon request. Submit the AFTER HOURS HVAC work order through the Angus Work Order system twenty-four hours in advance. After hours HVAC and lighting can be requested ahead of time for after regular business hours