Tenant Handbook

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  1. Introduction
    1. Welcome
    2. About Shorenstein
  2. Forms
  3. Building Operations
    1. Building Management Office
    2. Building Hours and Access
    3. Holidays
    4. Insurance Requirements
    5. Moving Procedures
    6. Rental Remittance
  4. Building Services
    1. Conference Center
    2. Deliveries, Freight Elevator and Loading Dock
    3. Elevator Service
    4. HVAC
    5. Janitorial
    6. Mail Service
    7. Maintenance Requests
    8. Parking, EV Charging and Bicycle Parking
    9. Security
    10. Signage and Directory
    11. Telecom Providers
  5. Emergency Procedures
    1. Emergency Preparedness Resources and Training
    2. Emergency Contacts
    3. Biological, Chemical, Radiologic Event and Pandeminc
    4. Bomb Threat and Suspicious Device
    5. Civil Disturbance
    6. Elevator Malfunction
    7. Evacuation Purpose
    8. Fire and Life Safety Systems
    9. Flooding
    10. Homeland Security
    11. Medical Emergency
    12. Power Failure
    13. SafetyMax
    14. Severe Weather and Natural Disasters
    15. Threatening Person and Armed Intruder
    16. Toxic Hazards
  6. Rules and Regulations
    1. Rules and Regulations Overview
    2. Tenant Rules and Regulations
    3. Vendor Rules and Regulations
    4. Construction Standards
  7. Sustainability

Emergency Contacts

Listed below are a number of important telephone numbers. In an emergency situation call 911. After calling the appropriate emergency agency please contact the Building Management Office.

 

 All Emergencies  911
 Building Management Office  303 295 6200
 Building Security at 707 17th Street  303 295 0335
 Building Security at John Manville Plaza  303 292 3398
 Fire Department  911
 Fire Department (Non-Emergency)  720 913 2400
 Denver Police Department  911
 Denver Police Department (Non-Emergency)  720 913 2000
 Denver Health Hospital (Paramedic Dispatch)  911
 Posion Control Center  1 800 222 1222
 National Weather Center  303 494 4479

 

Important notes

If you call 911 as a result of a medical emergency, please be sure to also notify the Management Office with your name, callback number, and location so that security may swiftly guide the paramedics to your exact location.

If the audible alarm within the building sounds, please DO NOT CALL the Building Management Office, unless you have something specific to report. The Building Management Office is aware of the noise, as well as the source of the alarm, whether it’s false or a legitimate emergency. Please keep the telephone lines clear so Management may attend to the situation as quickly and efficiently as possible.

 

Emergency Announcements

The life safety system at Denver City Center will make automatic announcements when alarmed. The announcement will be heard on the affected floor, the floor above and the floor below. All three floors are to follow the directions of the announcement. The alarm will also be heard at street level.

Alarm announcement

“Attention, Attention. An Alarm has been reported on the ______ floor. Please cease operations and begin evacuation utilizing the nearest stairwell exit. Do not use the elevators at this time”. Announcement is repeated until stopped by the Fire Department.

Floors not required to immediately evacuate will be notified by the following alternate alarm.

Alternate Floor Alarm Announcement

“Attention, Attention. An Alarm has been reported on the floor. Building management or the fire department will notify you if your floor will require evacuation. Please stand by for further instructions."

After the alarm has been investigated and cleared by the Fire Department, the following automatic announcement will be made.

All Clear announcement

“Attention, Attention. The alarm reported in the building has been resolved. All occupants may return to normal operations." Repeats twice.